FAQ

ORDERS CAN ONLY BE MADE ON THE SEPTEMBER VALLEY WEBSITE. ALL OUR WALLPAPERS ARE CUSTOM-PRINTED AFTER THE SPECIFIC MEASUREMENTS OF THE WALL YOU WANT TO DECORATE.
AFTER YOU HAVE SELECTED YOUR FAVOURITE WALLPAPER YOU GO TO THE “CUSTOMIZE AND BUY” PAGE. ENTER THE WIDTH AND HEIGHT OF YOUR WALL. PLEASE ADD 5 CM / 2 INCHES TO BOTH DIMENSIONS AS A MARGIN. IF SOME PARTS OF THE WALL HAVE A DIFFERENT HEIGHT YOU NEED TO MEASURE THE HIGHEST POINT.
THE MAXIMUM SIZE OF OUR MURALS IS 4 X 8 METERS. IF YOU NEED A BIGGER SIZE PLEASE LET US KNOW AND WE WILL SEND YOU A QUOTE.

ALL PRICES ARE IN EUR OR USD AND INCLUDE EU TAXES AND DUTIES.

ONCE WE RECEIVE YOUR ORDER, WE WILL SEND YOU AN ORDER CONFIRMATION BY E-MAIL. ORDERS PLACED DURING THE WEEKEND OR A PUBLIC HOLIDAY WILL BE PROCESSED THE COMING BUSINESS DAY. WHEN PLACING THE CUSTOMIZED ORDER, THE ORDER IS BINDING. PLEASE CHECK YOUR ORDER CONFIRMATION UPON RECEIPT.

IF YOU HAVE ANY QUESTIONS TO YOUR ORDER PLEASE CONTACT US AT HELLO@SEPTEMBERVALLEY.COM WITH YOUR ORDER NUMBER.

THE STANDARD WIDTH OF OUR PANELS IS 64 CM.

IF YOU PREFER YOUR PANELS TO BE 130 CM OR SOMETHING IN BETWEEN, JUST LEAVE US A COMMENT ABOUT IT. BIGGER PANELS MEAN FEWER SEAMS, BUT THEY ARE ALSO A BIT MORE CHALLENGING TO HANG.

OUR WALLPAPER IS PRINTED ON A SPECIAL PAPER WHICH ONLY REQUIRES YOU TO PASTE THE WALL.

MAKE SURE THE WALL IS EVEN AND CLEAN AND PASTE THE WALL WITH AN ALL-PURPOSE WALLPAPER PASTE USING A ROLLER OR A BRUSH. IF YOUR WALL IS BIG YOU MIGHT WANT TO DO SECTIONS.

THEN JUST HANG THE WALLPAPER OVER THE PRE-PASTED WALL.

SMOOTH THE WALLPAPER INTO PLACE USING A BRUSH AND TRIM THE TOP AND BOTTOM WITH A STANLEY KNIFE.

TO GET STARTED WITH A BESPOKE MURAL JUST FOR YOU THERE ARE A COUPLE OF THINGS THAT WE NEED:
IF YOU WOULD LIKE A PORTRAIT OF SOMEONE SPECIAL ON YOUR MURAL, WE’LL NEED AN ACCURATE PHOTO OF THAT PERSON.

ALSO, WE NEED TO KNOW WHAT YOU ARE AFTER. HERE ARE SOME QUESTIONS THAT MIGHT INSPIRE YOU TO TELL US THAT IF YOU FIND IT HARD TO BE SPECIFIC FROM THE BEGINNING.

WHAT IS YOUR FAVOURITE ANIMAL OR FLOWER OR THING? IT CAN BE ANYTHING THAT YOU ARE PASSIONATE ABOUT. WHAT IS YOUR FAVOURITE COLOUR? FEEL FREE TO SEND US A PICTURE THAT YOU LIKE. INSPIRATION IS ALWAYS NICE!

NAME AT LEAST 3 OF YOUR FAVOURITE THINGS. ARE YOU INTO STAR SIGNS OR THAT SORT OF THING? WHAT’S YOUR STAR SIGN? ARE THERE ANY SIGNIFICANT HAPPENINGS IN YOUR LIFE’S HISTORY THAT SHOULD BE A PART OF THE MURAL? IF THERE ARE DO’S, THERE MIGHT BE SOME DONT’S.

IF THERE ARE THINGS YOU KNOW YOU DON’T WANT IN YOUR MURAL, TELL US.

WHAT ARE THE MEASUREMENTS OF YOUR WALL? IF THERE’S A DOOR OR A WINDOW WE SHOULD TAKE INTO CONSIDERATION LET US KNOW WHERE THEY ARE. A QUICK SKETCH OR PHOTO WILL DO.

WE’LL SEND BACK A DIGITAL RENDERING SO THAT WE GET OFF ON THE RIGHT FOOT.

WE’LL GET BACK TO YOU WITH AN INITIAL SKETCH AND QUOTE.

ONCE WE REALLY GET INTO CREATING YOUR MURAL WE MIGHT NEED YOU TO TAKE SOME MORE PICTURES IN MORE SPECIFIC ANGLES.

DEPENDING ON THE COMPLEXITY AND SIZE OF YOUR MURAL, DELIVERY TIME MAY VARY. WE’LL MAKE SURE TO GIVE YOU THE BEST MURAL POSSIBLE AS QUICKLY AS POSSIBLE.

WE LOOK FORWARD TO WORKING FOR YOU!

DON’T HESITATE TO GET IN TOUCH WITH YOUR IDEAS AT HELLO@SEPTEMBERVALLEY.COM

YES, WE OFFER FREE WORLDWIDE SHIPPING!

SEPTEMBER VALLEY WALLPAPERS ARE PRODUCED IN DENMARK AND SHIPPED DIRECTLY TO YOU BY GLS OR ONE OF THEIR PARTNERS TO A RESIDENTIAL OR BUSINESS ADDRESS. PLEASE NOTICE THAT WE CANNOT DELIVER TO A P.O. BOX.

WHEN YOU ORDER HAS BEEN DISPATCHED YOU WILL RECEIVE A SHIPPING CONFIRMATION WITH TRACKING DETAILS.

THE DELIVERY TIME IS NORMALLY 5-10 WORKING DAYS FROM THE DAY YOU RECEIVE OUR ORDER CONFIRMATION DEPENDING ON WHERE YOU LIVE.

IF THE DELIVERY CANNOT BE FULFILLED, GLS WILL LEAVE CONTACT DETAILS FOR THE ARRANGEMENT OF A NEW DELIVERY.

SEPTEMBER VALLEY WALLPAPER IS CUSTOM PRODUCED TO FIT YOUR WALL BASED ON YOUR SPECIFIC DIMENSIONS SO THE WALLPAPER CANNOT BE RETURNED.

FAULTY OR DAMAGED PRODUCTS UPON ARRIVAL ARE RETURNED AND EXCHANGED FREE OF CHARGE.

WHEN YOU RECEIVE YOUR PACKAGE FROM SEPTEMBER VALLEY PLEASE EXAMINE THE SHIPMENT IN ORDER TO ESTABLISH THE EVERYTHING IS OK. IF THE PACKAGE HAS BEEN DAMAGED DURING SHIPPING, WE KINDLY ASK YOU NOT TO ACCEPT THE SHIPMENT AND GET IN TOUCH WITH US RIGHT AWAY.

WE ALSO RECOMMEND THAT YOU CHECK THE WALLPAPER COMPLETELY BEFORE INSTALLING IT. WE DO NOT REIMBURSE FOR FAULTY INSTALLATIONS.

FOR RETURNS OF ANY KIND PLEASE CONTACT US AT HELLO@SEPTEMBERVALLEY.COM

YES! WE OFFER A SECURE PAYMENT WITH PAYPAL, APPLE PAY AND ALL MAJOR CREDIT CARDS. SEPTEMBER VALLEY DOES NOT HAVE ACCESS TO YOUR PAYMENT DETAILS, ALL PAYMENTS ARE HANDLED BY STRIPE AND PAYPAL.